Shipping and Return Policy

BY MAHNI is dedicated to our customer services and providing the most unique shopping experience.

Enjoy free shipping within NL and the rest of EUROPE. 

Please see below table for an estimated delivery time. 

Country	Price EUR	Estimated delivery days
Netherlands	Free	1-3 working days

 

Country	Price EUR	Estimated delivery days
Austria	Free	3-4 working days
Belgium	Free	2-3 working days
Bulgaria	Free	6-8 working days
Croatia	Free	5-7 working days
Cyprus	Free	6-9 working days
Czech Republic	Free	4-5 working days
Denmark	Free	3-6 working days
Estonia	Free	6-8 working days
Finland	Free	6-8 working days
France	Free	2-4 working days
Germany	Free	2-4 working days
Greece	Free	7-10 working days
Hungary	Free	4-5 working days
Ireland	Free	5-6 working days
Italy	Free	4-6 working days
Latvia	Free	5-7 working days
Lithuania	Free	6-8 working days
Luxembourg	Free	2-3 working days
Malta	Free	5-8 working days
Poland	Free	4-6 working days
Portugal	Free	5-7 working days
Romania	Free	5-8 working days
Slovenia	Free	5-7 working days
Slovakia	Free	3-6 working days
Spain	Free	5-7 working days
Sweden	Free	4-6 working days

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@bymahni.com or through your BY MAHNI customer account.

If your return is accepted, we will send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, that the customer must pay the return postage costs. 

You can always contact us for any return question at info@bymahni.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Due to hygiene, we cannot accept the return of earrings that have been taken out of their package or tried on.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we have approved your return, please contact us at info@bymahni.com.

*IMPORTANT*
We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties that are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International Orders.